Nintendo Reveals Suggestions, Solutions to Fix Left Joy-Con issues
Numerous complaints from users are having issues using Nintendo Switch's left Joy-Con. With that being said, the company has already revealed some suggestions and solutions to fix the problem.
According to PC Mag, Nintendo has not released an official statement on possible causes for the connectivity problems of the left Joy-Con, though the company has claimed that the issue is not as widespread as it is reported to be, with the number of requested replacements or repairs for the controller considered to be "not significant."
The problem has been noted even from before the March 3, 2017, launch of the Nintendo Switch, as various review units of the hybrid console came with the problem. The left Joy-Con kept disconnecting while in use, resulting in sabotaged gameplay.
There was hope that Nintendo would address the problem before the device was launched through a day 1 update, but the fix never came. Instead, Nintendo gave suggestions on how gamers can avoid the reported connectivity issues with the left Joy-Con, including placing the Nintendo Switch in a spot with little to no interference, moving other wireless devices away from the hybrid console, and restarting the Nintendo Switch.
To play properly while in tabletop mode, it was said that gamers had to slot the Joy-Cons into the $70 Pro controller accessory being offered for the Nintendo Switch.
Unsurprisingly, even with the suggestions, there were still some gamers complaining about the issue. This prompted a response from Nintendo of America President Reggie Fils-Aimé, who said in an interview that they were just starting to gather facts about the problem.
Regarding the left Joy-Con's connectivity, Nintendo reiterated that there are no widespread technical issues with the Nintendo Switch, with all the reported problems being handled promptly, Forbes reports.
Nintendo added that it is continuously updating the customer support website for the Nintendo Switch and that it remains committed to answering questions coming from owners of the hybrid console. As such, for Nintendo Switch customers who are experiencing connection problems with their left Joy-Con, they are recommended to contact the customer service team of Nintendo.
Nintendo reiterated that the number of replacement and repair requests for the Nintendo Switch, including its Joy-Cons, are not significant and just consistent with all past new hardware released by the company.
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