T-Mobile network services across the United States experienced an outage Monday afternoon causing problems to customers.

T- Mobile
(Photo : Pexels)
T-Mobile service provider customers experienced outage yesterday.

T-Mobile and other wireless services experienced outages in the United States Monday afternoon. Customers reported they could not receive phone calls. Others said text messaging was affected although data appeared intact, according to a published report in Tech Crunch.

Meanwhile, the Down Detector, a service tracker, received 93,000 reports of T-Mobile outage as of 3:09 p.m. Customers experienced problems accessing social media following the service outage, according to Business Insider.

Was it a Cyber Attack?


Rumors abound that the T-Mobile outage has been a cyber attack. However, there appears no evidence to prove this claim. 

Meanwhile, Cloudflare Chief Executive Matthew Prince had posted on Twitter that Cloudfare saw no spikes of the internet during the reported outage. 

Tweets on the supposed cyberattack soon went viral. One wrote: "This DDoS attack is serious. It has taken down Instagram, Facebook, T-Mobile, Verizon, and Twitch.... 2020 is something else."


Looking for Answers  

According to a report, Level 3 which is an American multinational telecommunications and Internet service provider may have experienced the service outage first hand, and that may explain the T-Mobile outage across the country. 

However, Level 3 debunked this claim. CenturyLink who owns Level 3 released a statement through its spokesperson saying there has been no current outage of their network. 

It can be recounted that CenturyLink had a network failure in 2017 that affected all major carriers including 911 emergency services.

During that time, some U.S. counties had sent emergency alerts to cell phone users informing them that 911 services have been interrupted.  

How Widespread was the Outage?


The Down Detector said they could not yet determine the outage's extent but it appears that it started between 12:00 to 1:00 p.m. ET. 

A test conducted by Down Detector in New York and Seattle found that making calls from T-Mobile would fail almost immediately after placing the call. 

Resolving the Issue


Following reports of T-Mobile outages across the country, the company did not immediately give any comment about the problem. 

However, T-Mobile's technology chief Neville Ray later made a statement on Twitter to reassure customers. He tweeted and wrote: "Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We're sorry for the inconvenience and hope to have this fixed shortly."

Meanwhile, AT&T and Verizon said their services were operating normally when the outage was reported on Monday. 

Aside from T-Mobile, U.S. Cellular and Sprint -- whose services were also interrupted -- did not give their comments on the matter.  

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