Facebook Messenger: New Assistant with Real Human Support Could be Coming to Facebook
A feature could be added to Facebook Messenger that would be similar to the digital assistants offered from companies like Apple, Google and Windows.
According to CNet, Facebook is calling the assistant "Moneypenny" internally. The assistant could help Facebook Messenger users to connect with real people to help them with researching items they are thinking about buying, asking questions and other tasks.
Apple has Siri, Google has Google Now, and Windows has Cortana as their assistants. These assistants rely on computers to help users when they have questions or want a particular task completed. Sometimes these assistants provide undesirable or unrelated answers to questions that users have.
Facebook Messenger's Moneypenny would use real people to answer the user's request. This would help eliminate some of these poor answers that the computer-based assistants sometimes provide.
Moneypenny would go up against other "concierge" services offered by Magic, Operator, GoButler and Fetch. These services allow users to text message real people to make requests, order products and perform other duties.
Facebook Messenger is already extremely popular for people that use the service to chat with their friends. Over 700 million people use Messenger on a monthly basis, but Facebook wants the app to be more than just chatting. Because of this, Facebook has added some additional features to Messenger. Now, users on Messenger can conduct video chats, send money to each other and ask companies for shipping information on recent orders.
Moneypenny would give users assistance with many tasks and would attract new customers to Messenger. Even people who do not typically chat on Facebook might find Messenger more useful with this assistant.
There is no expected release date for the Facebook Messenger personal assistant, according to Time. However, Facebook employees are already testing out its technology, so it could be coming soon.
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