United Airlines will be introducing a new system to help their customers retrieve lost items like tablets, smart phones, toys, dentures, and many more. The system is an improvement from the 2014 version that already helped thousands of United passengers.

The new lost-and-found system starts when a customer notifies that an item is lost. They will need to enter a description of their missing item in the United database as well as their contact information, per the Chicago Business Journal.

Airline employees are then tasked to find the lost items and enter those they find in the same database or search for matching descriptions given by customers. The goal of the second-biggest US carrier company is to further improve their service by increasing the numbers of returned items in 2016.

An average of 100,000 items are lost in United flights every year. But when the 2014 lost-and-found system was launched, items returned to owners increased to 50,000. Before the system, only an estimated 15,000 items were retrieved by customers.

"We have listened to suggestions for improvements and expect to roll out new tools later this year to further improve our ability to get lost items back to their owners," United Airlines Baggage Service Center Senior Manager, Keith Freeman said.

However, a recent passenger named Denise lost her iPad during a United Airlines flight to Ohio and barely got her item back. She was helped by The Consumerist, a consumer news and information website, that contacted United's media relations staff.

After an exchange of emails, an airline employee called Denise to let her know that her iPad was in George Bush Airport in Houston. The employee was able to retrieve it before being sent away to the "Warehouse of No Return."

Lost items that are not retrieved by its owners after 7 days are sent away to the warehouse. Luckily for Denise, her iPad was shipped back to her in Ohio in time for free.

"I've been trying to reach United Airlines in every way possible, their online claim site, Facebook, Twitter, phone calls. All I get are automated responses," Denise told The Consumerist.

"When they offered fees waived for the Fedex return, I knew that something larger than me was at work," she added.

United Airlines recently made headlines last week after being fined $2.5 million by the US Department of Transportation for violating consumer rules regarding the disabled and its handling of flight delays. The company plans to develop a new technology on easier passenger wheelchair requests and a better plane parking system that will reduce taxi times during a winter storm, per the Los Angeles Times.