Some common attitudes in our culture are pretty evident to anyone: Go out anywhere and strike up a conversation about mobile tech and the internet, and you'll discover most people love their devices, but have no love for the companies that provide service to them. This week, the American Consumer Satisfaction Index confirmed everyone's suspicions: we love our smartphones, but hate subscription TV and ISPs.

The ACSI conducts in depth surveys and analysis of consumer satisfaction with tech devices and services every year, and on Tuesday, the company released its annual measure of the communications industry. There are lots of interesting tidbits, but the overall message consumers are sending is that ISPs are bad and getting worse, while our smartphones (some in particular, but all in general) are getting better and more satisfying.

No Love for Pay TV

The largest companies in the ACSI survey -- those that commonly bundle TV service with internet -- did very poorly this year. Over the past year, the entire pay TV industry, including both satellite and cable providers, dipped over four percent in their overall ACSI score.

The "subscription television service" as an general industry, still remains at 65 percent -- which is at least a better approval rating than we give other giant, clunky, often non-functioning institutions in the country, like the U.S. Congress. But some providers drag the overall score lower than others: Charter, Comcast, and, especially, Time Warner Cable all dipped five percent or more over a year to a score that lazy college students might call "a gentleman's F."

Because Samsung and Apple both make up 65 percent of the U.S. smartphone market, notes ASCI, it's not surprising that all of the top 10 phones are from those two manufacturers.

Do you think these rankings are accurate? Let us know in the comments!

For more stories like this, follow us on Twitter!

Related