Playstation 4 Problems, Issues & Bug Fixes: Sony Releases Blue Light Problem Troubleshooting Guide
After celebrating high sales figure for their newest gaming gadget Playstation 4, Sony is coming up with a troubleshooting guide that will help gamers fix several bugs and errors like the common blue light problem.
Sony may have sold 1 million PS4 units in just one day, but the glitches just could not be controlled to suddenly emerge, CNN stated. This is a common problem for any gadget that has been rolled out in millions during its launch. The blinking blue light problem encountered by most of the PS4 users transpires each time they try to turn it on.
This problem led to frustrated customers who left low star reviews in shopping sites like the Amazon. To solve the problem, the gaming giant came up with a troubleshooting guide.
In many forums, customer complaints say that the blue light flashes on the front and continues on and on instead of turning into solid white, which is the supposedly normal and healthy mode. According to Techno Buffalo, the latest troubleshooting guide released by Sony mentioned that it could have been caused by TV incompatibility or even a not so complicated hardware problem related to its hard drive or the power supply.
Sony advises that if the guide still won't work, then the customer should finally get in touch with the company. However, with this process, extra patience is needed for the customer to wait until their console gets fixed and mailed back to them, without assurance that the same old problem may happen again.
In a New York Times article, it was mentioned by Dan Race, a representative of the video games division of Sony U.S. that after all the blue light error complaints, the number of customers who felt frustrated was still just a few for the company to worry about. In short, the glitches that happened were still within their frame of expected drawbacks.
Sony also came up with a new system software update for Playstation 4 for further enhancement of the gaming console's performance. "With this minor required update, stability of system software has been improved," Sony Network Entertainment VP Eric Lempel said in a Polygon article.
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