If there's one thing users say about Microsoft's Surface Book and Surface Pro 4, it's about how excellent the next-gen laptops are. But like any other successful product ventures, something is bound to cut the positive review, and the Surface Book and Surface Pro 4 is no different.

TechRadar recently featured the one setback that held the two Mircrosoft products from being hailed as the best gadgets so far, and it's about their battery issues. Although most of the next-gen devices that have been created today have battery issues, a feature on the Microsoft devices may have caused the said battery problem.

WinBeta was able to track down the root of the problem, and it has something to do with the Windows Hello sign-in option. Apparently, it causes the Surface Book and Surface Pro 4's batteries drain a lot of juice, something that most users of the said devices have been complaining about.

Don't worry, though, because the news outlet also revealed how users could dodge the annoying setback. In order to change the log-in setup for Windows Hello, simply click the start menu then the account icon. Choose account settings and remove the activated Windows Hello sign-in feature. After that, you'll be able to save more battery life.

While the sign-in Windows Hello plays the biggest factor on the battery issue, the power settings' of the devices should also be taken into consideration. Instead of putting the laptop on sleep mode, change it to the hibernate option and see how it adds up in saving your battery life.

The Surface Book also showed an annoying setback, where the screen repeatedly flickers and sometimes shuts down. Microsoft has acknowledged the problem and said to have been working on fixing it. A post on Reddit also talked about the sleep battery drain problem of the Surface Book and Surface Pro 4, and also concluded that the problem has something to do with the Windows Hello.

The battery issues on Surface Book and Surface Pro 4 have also been attributed to driver problems. According to WinBeta, users can track down their devices' activity while on sleep mode by running the powercfg/sleepstudy from the command line. From there, users will be able to see what how their CPU works and performs as well as identify which functions largely affect their battery usage while on sleep mode.